Support
& FAQ.

Thirty minutes of use with the app open: the real product, not a cut-down one. It watches your screen, speaks out loud and covers the published guides. No card is needed, and it ends by stopping, not by charging. One trial per person.

No. The 30 minutes start without one, and they end by stopping rather than charging. A card is only ever taken when you choose the Subscription or Pro.

Mostly single-player soulslikes and action RPGs. Mapped and preloaded today: Black Myth: Wukong, Elden Ring, Mortal Shell, Mortal Shell II, Control, Path of Exile and Path of Exile 2. Any other game is researched from public guides the first time you play it, and its map fills in as you go. Overlord is a guidebook, like the strategy guides that used to sit next to the console. It isn't meant to give anyone an edge in competitive online play, and we don't make guides for competitive multiplayer games.

Windows 10/11 (64-bit, an installer) and Linux (Ubuntu and other Debian-based systems, a .deb package). Every feature works on both. You need an Overlord AI account and an internet connection: answers, game research and the voice come from our cloud service.

No. Overlord is a guidebook. It's the walkthrough you'd open on your phone or the strategy guide that used to sit on the shelf next to the game, except it's live: it looks at your screen the way a friend on the couch would and says “you missed some loot over there” instead of you pausing to go look it up. It never touches the game: no memory reads, no injected code, no automated inputs, no modified files. It refuses to run in online multiplayer games, because it isn't meant for playing against other people. If you'd rather find every secret blind, that's a great way to play, and Overlord isn't for that run. It's for the player who paid full price and would otherwise quit at the second boss and never see the back half of the game.

No. Overlord doesn't read or change game memory, change game files, inject code into the game or press keys for you. It watches your screen, with your permission, the way a friend beside you would, and it reads your game's save and settings files without changing them. Each game sets its own rules about outside help, and you're responsible for following them, so check the terms of the games you play.

Yes, when Overlord needs them to help you. While screen sharing is on, frames of your screen go to our cloud service, which passes them to an AI model (DeepSeek or Google Gemini) to work out where you are and what is on screen. When you press F4 and speak, that recording goes to Google Gemini to be turned into text. Spoken answers are made by Google Cloud Text-to-Speech. Screen capture only runs while your game is running and shuts off when the game closes. Our service doesn't store your frames or recordings, and on your PC frames are held in short-term memory and deleted within about 30 seconds. Our Privacy Policy lists everything that is collected.

Subscription is one machine. Pro is three, and you can move a seat any time — deactivate a machine, activate another. Licences are re-assignable, because hardware dies.

Any time, through the link in your receipt email or by emailing support@overlordai.co. Cancelling stops the next charge, and you keep access until the end of the period you've paid for. Refunds are covered in our Refund Policy.